Make capability investment explicit
Connect a business promise to the ability, evidence, and ownership it needs.
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Make capability investment explicit
Connect a business promise to the ability, evidence, and ownership it needs.
01
Business promise
What customer or operating outcome matters?
Example: dependable delivery
02
Required capability
What must the business be able to do?
Example: coordinate demand, material, and capacity
03
Evidence of the gap
What is limiting performance today?
Use a baseline and state the confidence in the evidence
04
Investment choice
What combination of changes closes the gap?
Compare process, people, information, technology, and partners
05
Ownership and review
Who owns the outcome, and when will we test it?
Measure operating improvement after delivery
Use the map to make a decision
A capability heatmap needs an explanation: strategic importance, observed performance,
dependencies, and the cost of inaction.